Career Opportunities
Join the Basra Delight Team
- Location: Basra, Iraq
- Company: Basra Delight
Job Summary:
Basra Delight is looking for a Call Center Agent to join our team and provide excellent customer service. The ideal candidate will be responsible for handling customer inquiries, processing orders, and ensuring a seamless dining experience for our customers.
Key Responsibilities:
- Answer inbound customer calls professionally and assist with inquiries, reservations, and complaints.
- Process orders accurately and coordinate with restaurant teams for fulfillment.
- Provide information about menu items, promotions, and restaurant locations.
- Handle customer concerns and escalate unresolved issues when necessary.
- Maintain records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and enhance their experience.
- Work in a fast-paced environment and maintain a high level of customer service.
Requirements:
- Previous experience in a call center or customer service role is a plus.
- Excellent communication skills in Arabic
- Ability to multitask and handle high call volumes.
- Strong problem-solving skills and a customer-first attitude.
- Basic computer skills and experience with call center software (preferred).
- Flexibility to work shifts, weekends, and holidays.
What We Offer:
- Competitive salary and performance incentives.
- A friendly and professional work environment.
- Opportunities for career growth within Basra Delight.
- Training and development programs.
If you have a passion for customer service and enjoy working in a dynamic environment, we’d love to hear from you!
Send your CV to:
