Purpose
Basra Delight is committed to delivering high-quality products and services that meet or exceed customer expectations. This Quality Policy outlines our dedication to continuous improvement, regulatory compliance, and customer satisfaction.

Scope
This policy applies to all employees, contractors, suppliers, and business partners involved in Basra Delight’s operations. It covers all aspects of quality management, including product development, service delivery, and customer interactions.

Policy Statement

• Basra Delight is dedicated to maintaining the highest standards of quality in all its products and services.
• Compliance with all applicable quality standards, regulations, and industry best practices is mandatory.
• Employees and stakeholders are encouraged to embrace a culture of quality and continuous improvement.
• Customer feedback will be actively sought and used to enhance our quality management system.

Responsibilities

• Employees must adhere to this policy and report any quality concerns or deviations.
• Management is responsible for establishing quality objectives, training employees, and ensuring compliance with quality standards.
• Suppliers and business partners must align with Basra Delight’s quality expectations.

Reporting & Enforcement

• Employees are encouraged to report any quality issues or policy violations.
• Failure to comply with this policy may result in corrective action, up to and including termination or contract termination.
• Basra Delight will conduct regular audits and assessments to ensure continuous quality improvement.

Compliance & Review

• This policy will be regularly reviewed and updated to align with evolving quality standards and best practices.
• Basra Delight is committed to achieving operational excellence and customer satisfaction through a strong quality management system.